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Problems related to deposits

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Problems related to deposits

How to deposit?

Click on the "Deposit" tab at the top right of the platform, select the currency type you wish to use, choose the desired amount, and confirm.

A deposit QR code will be generated. You can scan it with your mobile phone.

After the payment, the amount will be credited to your account immediately. Attention: The deposit QR code is frequently updated. Always generate a new code when making a deposit to avoid issues.

Important information

To ensure the security and efficiency of deposits, the deposit QR code is updated regularly. Always generate a new code in the "Deposit" tab before making a payment to avoid issues.

Deposit not credited

The deposited amount is usually credited within 3 minutes. Please wait.

If more than 3 minutes have passed, select "Live Chat" and type option 1 "Deposit," and a support agent will contact you.

To expedite support, please provide the following information:

Game ID:

Deposited amount:

Deposit date:

Deposit time:

Transfer receipt (screenshot of the transaction)

Error generating QR code or unable to obtain a QR code

This may be caused by an unstable internet connection. Refresh the page and try again using a different network.

What is the minimum deposit amount?

It is recommended that you open the deposit interface in the upper right corner of the platform to check, as the limit displayed on the recharge page should be considered.

What is the maximum deposit amount?

It is recommended that you open the deposit interface in the upper right corner of the platform to check, as the limit displayed on the recharge page should be considered.

The payment method I want is not available.

If the method you want is not available, send us your suggestion. We are always working to improve our services.

Do not reuse old QR codes for deposits.

To ensure the security of deposits, QR codes are changed regularly. Always generate a new QR code when making a deposit to avoid errors.

Do not pay the same deposit record more than once.

All our deposit systems are automatically matched with the balance. After you submit the deposit record, the system will detect that the payment was successful and automatically add it for you.

An order can only be automatically matched to one payment. To avoid any loss, please do not make multiple payments for a single order. If you encounter any issues, you can consult the platform's 24/7 online customer service.

The amount sent and the amount paid do not match.

All our deposit systems are automatically matched. When the deposit amount you sent does not match the actual payment amount, the system cannot automatically recognize the deposit. To avoid losses and ensure that your deposit is credited on time, please confirm that the payment amount matches the order amount at the time of payment. If you encounter any issues, you can consult the platform's 24/7 online customer service.

Your game ID:

Deposit amount:

Deposit date:

Deposit time:

Screenshot of the details of your transfer

How to check the deposit history

Click on the profile icon in the top right corner of the screen and select "Transactions," then choose "Deposit" to view your history.