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Deposit issue

Hot QuestionsDeposit issueWithdrawal issueGame issueAgent/Commission issuesAccount issuesBonus issuesRules of the Cash Wallet and Bonus WalletProblems related to depositsWithdrawal-related issuesProblems related to gamesIssues related to Agent/CommissionIssues related to the official website and accountCommon bonus issues

Deposit issue

How to make a deposit?

When you click the "Deposit" button, a dialog box will pop up. Please follow the instructions to fill in your bank card number and ID information, and select the amount you wish to deposit. After confirming the details, click "Confirm." The system will then display the bank account information where you need to transfer the funds. Simply copy this information and complete the transfer through your bank.

How to deposit using USDT

Step 1: Select the “USDT” option from the available deposit methods.

Step 2: Use your personal cryptocurrency exchange, scan the platform’s payment QR code, enter the amount of USDT you want to deposit, and complete the payment.

Note:

- The minimum deposit amount is 10 USDT.

- The exchange rate is shown on the deposit page.

- Please use the TRC20 protocol.

- If you have any questions, feel free to contact our 24/7 customer support.

How to deposit using OXXOPAY

Step 1: Select the “OXXOPAY” option from the available deposit methods.

Step 2: Enter your name, email address, and identity information.

Step 3: Choose the amount you want to deposit, click “Deposito” to go to the payment page, and go to a convenience store that supports OXXOPAY to complete the payment.

Note:

- Do not use old barcodes for payment.

- You can enter identity information using CURP, PASSPORT, or RFC.

- Below the identity section, you can choose whether to participate in platform deposit promotions.

- If you have any questions, feel free to contact our 24/7 customer support.

How to deposit using SPEI

Step 1: Select the “SPEI” option from the available deposit methods.

Step 2: Choose the amount you want to deposit, click “Deposito” to go to the payment page, copy the CLABE number, and make the transfer via your banking app.

Note:

- Do not use old CLABE numbers for transfers.

- Above the deposit amount, you can choose whether to participate in platform deposit promotions.

- If you have any questions, feel free to contact our 24/7 customer support.

How to deposit using VISA

Step 1: Select the “Visa” option from the available deposit methods.

Step 2: Enter your name and email address.

Step 3: Choose the amount you want to deposit, click “Deposito” to go to the payment page, and enter your credit card information to complete the payment.

Note:

- Do not make duplicate payments.

- After selecting the deposit amount, you can choose whether to participate in platform deposit promotions.

- If you have any questions, feel free to contact our 24/7 customer support.

How to top up with SafetyPay

Step 1: In the payment method section, select “SafetyPay”.

Step 2: Enter your name, email address, and identification details.

Step 3: Choose the amount you want to top up and click “Deposit” to be redirected to the payment page. Copy the “CLABE” and make the transfer using your banking app.

Important:

- Do not make repeated transfers using the same order.

- You can enter your ID using CURP, Passport, or RFC.

- Below the ID field, you can choose whether to participate in the platform's top-up promotions.

- If you have any questions, feel free to contact our 24/7 customer support.

How to top up with Mercado Pago

Step 1: In the payment method section, select “Mercado Pago”.

Step 2: Enter your name, email address, and identification details.

Step 3: Choose the amount you want to top up and click “Deposit” to be redirected to the payment page. Copy the “CLABE” and make the transfer using your banking app.

Important:

- Do not make repeated transfers using the same order.

- You can enter your ID using CURP, Passport, or RFC.

- Below the ID field, you can choose whether to participate in the platform's top-up promotions.

- If you have any questions, feel free to contact our 24/7 customer support.

Deposit not credited.

The deposited amount is usually credited within 3 minutes. Please wait a moment.
If it hasn't been credited after 3 minutes, please contact customer service. We will help you resolve the issue.
To speed up the support process, please provide the following information:
Game ID:
Deposit amount:
Deposit date:
Deposit time:
Transfer receipt (transaction screenshot)

What is the minimum deposit amount?

We recommend that you open the deposit section at the bottom of the platform to check. The deposit limit displayed on the recharge page should be used as a reference for the deposit amount.

What is the maximum deposit amount?

We recommend that you open the deposit section at the bottom of the platform to check. The limit shown on the deposit page should be used as a reference for the deposit amount.

The payment method I want to use is not available.

If the payment method you wish to use is unavailable, please send us your suggestion. We are constantly working to improve our services.

Please do not make multiple payments for the same deposit record.

All our deposit systems will automatically match with the balance. After you submit your deposit record, the system will detect the successful payment and automatically add the balance to your account.

Each order can only be matched with one payment automatically. To avoid any loss, please do not make multiple payments for the same order. If you encounter any issues, you can always consult the platform's online customer service, available 24/7.

The amount sent does not match the amount paid.

All of our deposit systems are automatically matched. When the amount sent does not match the actual payment amount, the system cannot automatically recognize the deposit. To avoid any loss and ensure your deposit arrives on time, please confirm that the payment amount matches the order amount when making the payment. If you encounter any issues, you can always contact the platform’s online customer service. We offer 24/7 support.

Your Game ID:
Deposit Amount:
Deposit Date:
Deposit Time:
Your Transfer Details Screenshot:

View transaction history

Click on the account icon or avatar in the top right corner of the screen, select "Transaction History," and then choose "Deposit" in the filter options to view your deposit history.