Please request a new password through the "Forgot Password" option, and you will be able to log in to the platform with the new password.

You need to click the menu button at the bottom right corner of the platform and select "Settings."

In the menu, you will see the "Password" option.

Click on the "Password" option, and you can freely set a new password.

The phone number you entered during account registration is the one currently linked to your account and cannot be changed.

If you registered your account using an email address, the system will automatically bind that email to your account. You can also view and manage the bound email by visiting the "Settings" tab.

• You need to click the menu button at the top right corner of the platform and select "Settings."

• In the menu, you will see the "Settings" option.

• Open this option, and you can view your email, phone number, and set a username for your account.

Please select the "Issue Not Resolved" option, and we will transfer you to a live customer service representative.
You need to save a screenshot of the error page and send it to the live customer service, who will help you resolve the login issue.

Please check if the phone number and password you entered are correct. If you are sure the information is correct, please select "Problem not resolved" and we will transfer you to online customer service.

To help our support team assist you better, please provide the following information:

ID/Phone number:
Name:
Screenshot of the SPEI:
Screenshot of the last deposit transaction for this ID.

This may be because your app version is outdated.
Please visit our platform through your browser and download the latest version of the app to ensure it works properly.